Format
Format analyzes customer conversations from multiple sources and delivers insights through reports, podcasts, or AI tools.
Solves
- I lead a growing company and can no longer attend every customer call, but need to stay close to what customers are saying.
- My team uses many different platforms for customer conversations and I need insights pulled together in one place.
- I want to understand what customers are telling us across video calls, voice recordings, and text without manually reviewing each conversation.
- As a CEO, I need customer insights delivered regularly without spending hours reading through call notes or transcripts.
- Price
- Free trial
- Works on
- Web, AI assistants
- Made for
- Small businesses, Mid-size companies, Enterprises
- Category
- Analytics & Reporting
- Tags
- ai analysis, conversation analysis, customer insights, sales intelligence, team collaboration